Lancashire's literature festival, publisher and development agency

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Privacy Statement

Lancaster and District Festival Ltd. (hereafter referred to as ‘Litfest’) is committed to ensuring the privacy of its customers. This Privacy Policy explains how we use your personal information. This policy may change occasionally so please check this statement from time to time.

What information Litfest collects

We collect personal information from you through buying tickets to Litfest events and/or purchasing books through Poetry Bookcase, and through subscription to our
newsletter(s), competition entry and any other forms that you may complete, as well as any e-mails that you send us.

Our website keeps track of usage data, such as the source address that the page request is coming from (i.e. your IP address and domain name), date and time of the page request, the referring website (if any) and other parameters in the URL (e.g. search criteria). The basket sections of the site utilises cookies to enable the association of a basket with the user’s computer, thereby enabling the basket to “remember” the contents of the basket during a browsing session.

Please note: the cookie has a scope that limits it to the domain name of the site, and therefore has no privacy concerns for concerned users.

What Litfest does with your personal information

We use personal information that you give us to answer your enquiries and provide you with information you have requested. We also use this information to better understand website usage and audience attendance so we know what areas of our website and what activities and events customers prefer, as well as to determine whether we are achieving our charitable goals. Website data is stored in log files and is used for aggregated and statistical reporting but cannot be attributed to you as an individual.

We may use your personal information to keep you informed Litfest events and activities and may contact you from time to time about these. If you have given us permission to do this, we may use your information to send you email bulletins and other email alerts.

We will also use your information to process any transactions you make with us and for internal administration and analysis.

Child privacy

Many children are interested in information about Litfest, and their privacy is of the utmost importance to us. Any child under the age of 14 should always ask a parent or teacher for permission before making any type of online enquiry.

Who we share information with

We will not share any information we store about you with any third party.

Compliance with law

We will release personal information where we are required to by law or by the regulations and other rules (including auditing requirements) to which we are subject.
We may also exchange information with other companies and organisations for fraud protection and credit risk reduction.

Your rights

You have the right to ask for a copy of the information held by us in our records in return for which we may charge a small fee. You also have the right to require us to correct any inaccuracies in your information. You have the right request that we remove your personal information from any mailing list or database we may have created.

Use of photographs

Each year we commission a photographer to take images of people at the Lancaster Literature Festival. Some of the resulting images are used on this website and in print to promote the Lancaster Literature Festival and its services. We take every measure to ensure the subjects of the photographs (or a parent/carer) grant permission for the image/s to be used by us to promote the Lancaster Literature Festival, at the time the photograph is taken. Should you believe that an image should not be used for any valid reason please contact us and we will remove it.

Consent

By disclosing your personal information to us by using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Litfest in the manner set out in this Privacy Policy.

If you have any concerns about the information we hold about you, you can email us at admin@litfest.org